It is likely that your website emails are going to spam because the sending email address is a vanity email, such as “noreply@yourdomain.com”. 

Email systems like Gmail and Outlook see this as a fake email and will send it to spam. 

One quick fix would be to mark the email as “Not Spam”.

If this does not work for you, please open a support ticket and we will look into a better solution for you.